Last Updated: 26-July-2026

At Drink &i, we are committed to delivering high-quality products and ensuring customer satisfaction. As our products are consumable and perishable in nature, our return, refund, and cancellation policy is designed to maintain product safety while providing fair resolutions for genuine issues.

This policy applies to all purchases made through www.drinkandi.com.

1. Order Cancellation

Orders may be cancelled only before they have been dispatched from our warehouse.

To request a cancellation, please contact us as soon as possible at:

Email: care@drinkandi.com

Phone: +91 9989934568

If your cancellation request is approved before dispatch, a full refund will be processed to your original payment method.

Once an order has been dispatched, it cannot be cancelled.

2. Returns

Due to the consumable and perishable nature of our Products, we do not accept returns once a Product has been delivered, except in the circumstances described below.

Returns or replacements may be considered only if:

• You received a damaged Product;

• You received a defective Product;

• You received an expired Product;

• You received the wrong Product; or

• The Product was tampered with before delivery.

Products returned without prior approval may not be accepted.

3. Reporting a Problem

If you receive a damaged, defective, expired, incorrect, or tampered Product, you must notify us within 48 hours of delivery.

Please email the following to care@drinkandi.com:

• Your order number;

• A description of the issue;

• Clear photographs of the Product;

• Photographs of the packaging (if applicable).

Failure to report the issue within 48 hours may affect our ability to investigate the claim and may result in the request being declined.

4. Refund Eligibility

Refunds or replacements may be approved after verification of your claim.

A refund or replacement may be denied if:

• The Product has been consumed substantially;

• The issue arose due to improper storage or handling after delivery;

• The Product was damaged after delivery due to customer negligence;

• The complaint is made after the reporting period without reasonable justification;

• Sufficient information or evidence is not provided to assess the claim.

Our decision will be based on the information available and, where necessary, consultation with our quality assurance team.

5. Refund Process

Once your refund request is approved, the refund will be processed to the original payment method used for the purchase.

Refunds are generally processed within 7–10 business days after approval. The time taken for the refunded amount to reflect in your account may vary depending on your bank or payment service provider.

6. Replacement of Products

Where appropriate, we may offer a replacement instead of a refund.

Replacement Products will be shipped subject to stock availability and serviceability of your delivery location.

7. Non-Returnable Products

The following items are not eligible for return or refund unless they were delivered damaged, defective, expired, tampered with, or incorrectly supplied:

• Opened beverage bottles or packs;

• Products consumed after delivery;

• Products stored contrary to the storage instructions on the packaging;

• Products purchased during clearance or promotional sales, unless defective.

8. Incorrect Delivery Address

Customers are responsible for providing complete and accurate delivery information.

Refunds will generally not be issued where delivery fails because of:

• an incorrect or incomplete delivery address;

• an incorrect contact number;

• repeated unsuccessful delivery attempts due to customer unavailability; or

• refusal to accept delivery without a valid reason.

If an order is returned to us for these reasons, additional shipping charges may apply for re-dispatch.

9. Promotional Offers

Shipping charges, gift wrapping charges, and other non-refundable service fees (where applicable) will generally not be refunded unless required by applicable law.

If a refund causes an order to no longer qualify for a promotional offer, free shipping, or discount, we reserve the right to adjust the refund amount accordingly, to the extent permitted by law.

10. Consumer Rights

Nothing in this Policy limits or excludes any rights available to consumers under the Consumer Protection Act, 2019, or any other applicable laws in India.

11. Contact Us

For refund, replacement, cancellation, or return requests, please contact:

Vijaya Srinivasa Enterprises

Email: care@drinkandi.com

Phone: +91 9989934568

Address:

Office No. 303, Third Floor,

Lumbini Jewel Mall,

Road No. 2,

Banjara Hills,

Hyderabad – 500034,

Telangana, India